Product

Back embroidery per top: add Php 200.

Side Embroidery per top: add Php 100.

Materials vary for each design.  Mostly we use cotton knit.  Please check the description of the items, materials are detailed in there.

We sell one size per set only. For mixed sizes, we can resize.
Example: resize the large top to medium. We charge Php200 for resizing of 1 pc; PHP 400 for a set.

We don’t allow replacement of size unless there is no embroidery.  For items bought that are bigger, we can resize them to a smaller size.  However, we can’t resize to a bigger size. Add 200 per piece or Php 400 per set. Please message us in IG and/or FB for replacemnent of size. Link of our social media is at the bottom of the webpage.

We aim to process and ship orders as quickly as possible. In most cases, your order will be lined up for embroidery production right away and cannot be changed or canceled once embroidered. If you need to make an urgent change to your order, please contact us immediately and we will do our best to assist whenever possible.

Please msg us in IG and/or FB for replacement of size. Link of our social media is at the bottom of the webpage.

Yes, you can view our size chart online

Most of our colors and some styles are carried for one season only. Unfortunately once items have sold out they are no longer available for purchase.

You can join our email list and sign up to receive info when new arrivals are in and when we have sales

Payment

Our online checkout system is encrypted with security software by PayMongo and you may shop with confidence. Our site is secure.

We accept visa, mastercard credit cards as well as PayPal, Gcash, and bank transfer.

Yes, international credit cards are accepted. However, orders can only be shipped to addresses within the Philippines.
Our online checkout system is encrypted with security software by PayMongo and you may shop with confidence. Our site is secure.

Sales tax is automatically incorporated in all orders.

Promo codes can be applied in the shopping cart during the checkout process.

A receipt will be issued and included inside the parcel.

Shipping

Orders are dispatched 5-7 days after date of order.

Within the metro, we book thru Lalamove or Grab. 

Nationwide, we use J&T.

Shipping time per J&T website:

  •   Luzon  1-2 days
  • VisMin-3-4 days

Best to expect 2-5 days shipping time in Luzon and 5-7 days shipping time in VisMin and/or longer especially when ECQ are enforced in affected areas of delivery.

You will receive a shipping confirmation email with tracking information as soon as your order ships.

Shippinh Fee:

Out-of-town via J&T

1 set – 200 Php
2 sets – 250 Php
3 sets – 300 Php
4 sets – 400 Php
5 sets – 600 Php
6 sets – 750 Php
7 sets – 1000 Php
Add 100Php per set for orders above 7 sets

For shipping within the metro, please pay the s/f directly to the rider via Lalamove.

Our warehouse is located at:
10 V. Ilustre St. Brgy Don Manuel QC

An unusually high volume of orders may cause a brief shipping delay. Please be assured that your order will be processed and shipped as timely as possible

We do not offer an expedited shipping option at this time. If the order has no embroidery requirement, we can dispatch the items in 1-2 days.
Shipping time, however, remains to be in the hands of the courier.

We do not ship internationally at this time.
Great care is taken to ensure all merchandise leave our facility in perfect condition. If you feel that your package and/or the contents have been damaged during transit, please contact us immediately at zdlim427@yahoo.com or message us in FB or IG.

Return / Exchange Policy

We don’t allow returns of embroidered items unless the product has production defect. In which case, we will only EXCHANGE OR REPLACE the item. 

If in case there is a product defect, returns will be accepted within 7 days of receipt of products for an exchange. We don’t allow refunds. Items to be returned must not be worn, altered, or washed and must be returned with original packaging intact. Please note that shipping and handling charges are non-refundable. For shipping of new items, ZLD Active will shoulder the cost.

zld active logo
Your orders may be picked up from these addresses upon notification:
Shop
Zandra Lim Designs (on Waze) 37 E. Rodriguez Sr. Ave., Brgy. Don Manuel, Quezon City
Contact Person:
Pearly 09258274337
Warehouse
10 V. Ilustre St. Brgy. Don Manuel Quezon City (Pin-Bulaluhan sa N. Ramirez)
Contact Person:
Mich 09483591075
Customer Service
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zld active logo
Store
Zandra Lim Designs (on Waze) 37 E. Rodriguez Sr. Ave., Brgy. Don Manuel, Quezon City
Contact Person: Pearly 09258274337
Warehouse
Zandra Lim Designs (on Waze) 37 E. Rodriguez Sr. Ave., Brgy. Don Manuel, Quezon City
Contact Person: Pearly 09258274337
Want to keep in the loop?

Get the latest fashion news and product launches by subscribing to our newsletter.

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