Return / Exchange Policy

We don’t allow returns of embroidered items unless the product has production defect. In which case, we will only EXCHANGE OR REPLACE the item. 

If in case there is a product defect, returns will be accepted within 7 days of receipt of products for an exchange. We don’t allow refunds. Items to be returned must not be worn, altered, or washed and must be returned with original packaging intact. Please note that shipping and handling charges are non-refundable. For shipping of new items, ZLD Active will shoulder the cost.

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Your orders may be picked up from these addresses upon notification:
Shop
Zandra Lim Designs (on Waze) 37 E. Rodriguez Sr. Ave., Brgy. Don Manuel, Quezon City
Contact Person:
Pearly 09258274337
Warehouse
10 V. Ilustre St. Brgy. Don Manuel Quezon City (Pin-Bulaluhan sa N. Ramirez)
Contact Person:
Mich 09483591075
Customer Service
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Store
Zandra Lim Designs (on Waze) 37 E. Rodriguez Sr. Ave., Brgy. Don Manuel, Quezon City
Contact Person: Pearly 09258274337
Warehouse
Zandra Lim Designs (on Waze) 37 E. Rodriguez Sr. Ave., Brgy. Don Manuel, Quezon City
Contact Person: Pearly 09258274337
Want to keep in the loop?

Get the latest fashion news and product launches by subscribing to our newsletter.

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